9 hard skills or competencies (industry competencies) for Automotive Mechanic II
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Lists major spare parts demand forecasting methods.
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Level 2 Behaviors
(Light Experience)
Tracks spare parts inventory compliance with stocking policies to prevent stockouts.
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Level 3 Behaviors
(Moderate Experience)
Monitors spare parts inventory to ensure availability for any potential faults in the machinery.
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Level 4 Behaviors
(Extensive Experience)
Leads the team in analyzing historical data to accurately forecast spare parts requirements.
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Level 5 Behaviors
(Mastery)
Establishes a periodic inventory system audit practice for inventory control and governance.
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Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Identifies the tools and techniques used for inspecting the functionality of automotive components.
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Level 2 Behaviors
(Light Experience)
Records the automotive repair and service details to ensure compliance with warranty requirements.
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Level 3 Behaviors
(Moderate Experience)
Performs quality control checks to ensure repairs meet industry standards and customer expectations.
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Level 4 Behaviors
(Extensive Experience)
Leads the planning and coordination of service appointment schedules to meet customer demands.
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Level 5 Behaviors
(Mastery)
Establishes sustainable automotive servicing practices to comply with environmental regulations.
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2 general skills or competencies (Job family competencies) for Automotive Mechanic II
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Explains the importance the safety policies and procedures in reducing occupational risks.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Summarizes the details of safety procedures including the statement of policy and reduction of hazard practices.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of safety initiatives in adherence to established policies and procedures.
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Level 5 Behaviors
(Mastery)
Develops safety policies and procedures to control the risks associated with our business activities.
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10 soft skills or competencies (core competencies) for Automotive Mechanic II
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Lists ways to improve scheduling skills, including setting deadlines, using a planner and delegating tasks.
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Level 2 Behaviors
(Light Experience)
Reports the changes in scheduled appointments for management to review.
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Level 3 Behaviors
(Moderate Experience)
Uses organizational workforce models to determine schedules that meet operational commitments.
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Level 4 Behaviors
(Extensive Experience)
Organizes calendars for department personnel to set meetings, conferences, teleconferences, and travel.
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Level 5 Behaviors
(Mastery)
Designs an organizational timetable to keep track of all scheduled activities of employees.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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Summary of Automotive Mechanic II skills and competencies
There are 9 hard skills for Automotive Mechanic II, Spare Parts Inventory Management, Automotive Services, Automotive Engine Repair, etc.
2 general skills for Automotive Mechanic II, Customer Satisfaction, Safety Policies and Procedures.
10 soft skills for Automotive Mechanic II, Scheduling, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Automotive Mechanic II, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.